During the Coronavirus pandemic, Disney has decided to reopen their parks with new rules and restrictions to keep guests safe. Here is everything you need to know about changing or cancelling your Disney World reservations during this time.
Disney is extending park tickets for guests who were impacted by the closure of the parks. To qualify you need to have a partially used park ticket that was impacted by the closure, or an unused park ticket that was purchased before June 6, 2020 with a beginning date of March 12, 2020 or later.
Any tickets that meet those requirements will automatically be extended to September 26, 2021. You will see this reflected in your My Disney Experience app.
If you are unable to use your ticket by September 26, 2021 you can use the value of the ticket towards a new ticket for a later date.
Disney has acknowledged that these changes are disappointing for many people. So during this time they have adjusted their cancellation policy, and are waiving all cancellation fees during this time.
This means that you can change or cancel your reservation at a Disney World resort without any penalty.
Most changes can be made online yourself (so you don't have to sit on hold with Disney). You can find how to do that here.
If you had an agent book for you they can make any changes for you.
Because of this unusual situation Disney has adjusted their cancellation policy for restaurants as well:
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